Troubleshooting Guide

If your display is showing an error code, here are some suggestions on how to troubleshoot the issue. If you are still having problems, please contact us for assistance

 Error code Description Troubleshooting Method
03 Brake Enabled Check if your brake lever is engaged and that any brake sensors are installed correctly
04 Throttle has not returned home Check if your throttle is stuck
05 Throttle fault Check if your throttle is damaged or malfunctioning
06 Low Voltage Protection Check that your battery is fully charged
07 Over voltage Protection Check your battery voltage.  Make sure you are using a 48v or 52v battery. 
08 Motor hall signal cable fault Check your motor for damage.  The hall sensor may be malfunctioning
09 Motor phase cable fault Check your motor for damage. 
10 Motor overheating Stop riding your bike until this error code disappears.  
11 Controller temperature sensor failure Check your controller for damage
12 Current sensor failure Check your controller for damage
13 Battery temperature fault Check your battery for overheating
21 Speed sensor fault Check that your speed sensor and spoke magnet are both properly installed and there is only 3-5mm clearance between the two
22 BMS communication fault Replace your battery
30 Communication fault Check all connections between your display and motor. Inspect cables for damage