Our Services

We're here to help. 

We offer a wide range of services for both existing and future customers. You can use the form below to contact us.

Pre-Build Consultation / Troubleshooting Existing Installations

Need advice on what products to buy for that perfect build?  Having a problem with the installation?  If our help documents aren't enough, please use the form below to schedule a consultation.

Customer support is free for existing customers.  Future customers may credit up to $50 in support fees towards their next purchase.

Local Conversions and Repairs

For our customers in the San Francisco Bay Area, we can convert you bike into an ebike, perform general repairs, and even fix your damaged motor. 

Mail-in Repair

If you can't visit us in person, you are welcome to ship your motor to us to be repaired.  


Rates for repairs

  • If you bought your motor from us: $75 per hour (must include order number and serial number).
  • If you bough your motor elsewhere: $90 per hour plus return shipping costs

Send motors in need of repair to:

California Ebike
105 N. 1st St #1810
San Jose, CA 95113

Contact us for Service Inquiries