Refund policy

REFUND POLICY

Any products found to be defective according to the terms of the Warranty can be returned for a full refund. 

Returns and order cancellations not covered by the warranty will have a transaction fee deducted from the refund. This fee is applied because we are not reimbursed for these fees when issuing refunds.

  • Orders paid with credit card will have a 3% transaction fee deducted from the refund
  • Orders paid via by PayPal will have a 3.5% transaction fee deducted from the refund
  • Order paid via ACH (bank transfer) will have a 1% transaction fee (up to a maximum of $10) deducted from the refund

RETURN POLICY

If you wish to return an order for a reason unrelated to warranty claim, such as ordered the wrong product or you changed your mind, the following rules will apply:

  • Customers must pay for return shipping.
  • Only the cost of the product will be refunded; original shipping fees will not be refunded.
  • Batteries and controllers may not be returned.  
  • Returns must be made within 30 days of purchase.
  • Returns must be in unused condition in original packaging, with no marks from mounting or installation.
  • There will be no restocking fee on a customer's first return.  After the first return, a 10% restocking fee (up to a maximum of $20) will be imposed on returns.